Notice and Takedown Procedure
AVA publishes automated verdicts on domains, wallets, social accounts, and IP addresses. If you believe a verdict we have published about you or an entity you represent is wrong, this page describes how to ask us to review it and the timelines we aim to meet.
1. Who can submit a contestation
Anyone can submit. We give extra weight to submissions from the registered owner of the entity, the legal operator of the business, or an authorised representative such as a law firm or web agency acting on their behalf. You can also submit as an affected third party if a verdict is causing you demonstrable harm.
2. How to submit
Every verdict permalink page carries a "Contest this verdict" button. That button opens a short form where you provide a reply-to email, your relationship to the entity, a description of what you believe is wrong, and any supporting evidence. Submissions are recorded against the specific verdict ID, not just the entity value, so we can audit which version of the verdict you are disputing.
If you cannot locate the verdict on the site, you can also email [email protected] with the entity value and a link to where you saw the verdict.
3. What to include
- A clear statement of which part of the verdict you believe is incorrect (the trust score, the classification, the analysis summary, or a specific signal).
- Evidence. For a domain, this is usually proof of ownership, WHOIS records, or a screenshot of the relevant content. For a wallet, it is the transaction history you want us to reconsider. For a social account, it is proof that the account belongs to you.
- If the entity has changed (new owner, content removed, wallet drained and abandoned), tell us what changed and when.
4. What happens next
We respond to every contestation. Review times depend on case complexity and the evidence provided, and we aim to reply as promptly as we reasonably can. Dedicated turnaround commitments are available to enterprise customers as part of their contract terms.
5. Possible outcomes
- Upheld. We agree the verdict is wrong. The entity is re-checked, the verdict on the permalink page is replaced, and we send you the new verdict summary.
- Partially upheld. We agree with part of your claim. Some signals are adjusted, the score may move, and we record an analyst note on the verdict.
- Maintained. We disagree. We reply with the evidence we relied on (at the category level, not the vendor level) and a pointer to the next escalation step.
6. Out of scope
We will not overturn a verdict on the following grounds alone:
- The verdict is commercially inconvenient.
- The entity was previously judged safe elsewhere.
- The domain was registered recently and we flagged it for that reason (we may, however, re-check once the domain has sufficient history).
- The wallet belongs to a third party who you say is legitimate but whose on-chain behaviour triggers our rules.
We also will not disclose the specific thresholds, weights, vendors, or plugin names behind a verdict. Our review gives you a category-level explanation of why we scored the entity as we did.
7. Escalation
If you disagree with the final decision, you can request human escalation by replying to the decision email. Escalations are reviewed by a senior analyst who was not involved in the original review, and a further decision is issued in a reasonable time.
8. Abuse of this process
Every verdict has a cap of 10 contestations per 24 hours to prevent review-bombing. Submissions that are threatening, fraudulent, or designed to pressure us into a false-safe verdict are logged and rejected without a full review. Repeated abuse may result in the IP or email being blocked from further submissions.
9. Legal requests
If you are making a formal legal demand (DMCA, GDPR erasure request, court order), please email [email protected] instead of using this form. Legal requests are handled on a separate track and require identity verification.
Ready to contest a verdict?
Open the permalink page for the entity and click "Contest this verdict", or start from the homepage.